Customer FAQs


We would love for our hair products to be 100% natural, but unfortunately, we have to include ingredients to improve the shelf life of the product and keep it from separating. Also, we have to include a small amount of preservatives to prevent the products from going rancid or developing mold or any kind of bacteria. Note, if our products were completely natural they would have a limited shelf life (7-10 days) and would most likely need to be kept in the refrigerator.

At this time, our products do not contain any parabens, sulfates, artificial colors and there is no animal testing. We value the health and safety of our customer(s) and are constantly looking for ways to improve the quality and efficacy of our products, while maintaining their superior performance.

tgin can be found in over 10,000 retail locations nationwide including: Ulta, Target, Sally Beauty, Walmart, CVS, Walgreens, Amazon and Whole Foods.  Please visit our store location to find a location nearest you:

We are pleased that your search has led you to tgin products! It is extremely important to us that our customers are pleased with the products that they purchase. That is precisely why our top selling products are offered in sample size! This option was created in part for customers who would like to try our products out for a reasonable price. You can find those products listed directly at this link here:

Our products are made primarily with natural and organic ingredients. We go to great lengths to ensure that are products are free of parabens, phthalates, sulfates, petrolatum, lanolin or artificial colors.

No, tgin products are completely cruelty free and are not tested on animals.


For orders placed via please reach out to Amazon directly.

For event and/or sponsorship requests or blogger/reviewer collaboration request please contact us at


Yes, absolutely! In order to calculate the shipping rate you will be charged at the time of order, please visit the following URL:

When your order is shipped, you will receive an order confirmation from PayPal, along with your tracking number. The United States Postal Service can take up to 3 days to update its tracking information online. Note, there have been instances where our customers have received their products before it is updated online

When your order is received, it takes up to 2 business days to process the order. During the holiday season (which includes Black Friday) this can increase to 7-10 business days. Once your order is processed, it can take anywhere from 3-5 business days for your order to arrive at your destination depending on how far you live from Chicago. Note, we are closed on weekends and holidays.

tgin Foundation

Thank you for joining us in the fight to help eliminate disparities in women of color who are battling breast cancer. You can donate HERE.