Shipping Policy

Shipping Policy

We expect your package to be shipped out within 3-5 business days of placing your order, during our non- promotional periods.  You will receive an email notification once your package ships. Please note, that for international orders and during our sales events /holiday season your processing time will be an additional 10-14 business days.

Please reference our outbound map for an estimate for transit days. Please note this map includes estimated transit times, not guaranteed transit times.

Additionally, orders placed after a large volume sales are subject to 5-7 additional days for processing and handling.

Please note: All packages are processed in the order they are received.

 

Category: Shipping Policy

We currently ship worldwide with the exception of China and UAE. All tginatural.com orders that are shipped outside of the US are shipped on DDU (delivery duty unpaid). You will be responsible for paying for duties and costs to release your order from customs. 

 

Category: Shipping Policy

You can receive free shipping on all U.S. orders upon spending $50 or more. Please select the free shipping option at checkout.

Category: Shipping Policy

There is no standard shipping cost. Shipping is variable and calculated per zip code.

International shipping charges vary depending on the location and size of the order. When you place your order on tginstore.com, if the freight is more then the estimated amount charged at the time of the order, tgin will follow-up with a PayPal request to acquire an additional shipping payment. In order to calculate the shipping rate, you can visit UPS.

(zip code 60612, each product weighs approx 1lb)

Category: Shipping Policy

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Returns

At Thank God It’s Natural (tgin), we stand by the quality of our products and our customers’ satisfaction is truly a top priority to us. If for any reason your purchase didn’t work out. Please contact customerservice@tginatural.com. We’d love to hear your feedback and help you find your perfect hair care routine.

You can return eligible items by mail within 30 days of receipt for a refund (not including postage). *Eligible return items include new or unopened items.

  • No refund will be issued for used and opened items.
  • Refunds will be credited to the original payment method, or given as store credit.
  • Items eligible for return with us must have been purchased directly on tginatual.com. We are unable to process returns from other retailer partners.
  • We do not offer exchanges.

Please email us at customerservice@tginatural.com to start the return process. To ensure there are no issues, we recommend that you get a tracking number for your shipment with delivery confirmation and email it to us to expedite the refund process.

Returns for purchases from retail partners 
If you have purchased a tgin product from another retail partner and/or online store, please reach out to that retailer for their returns and exchanges policy.

Special Delivery Notes

Thank God It’s Natural (tgin) cannot take delivery requests. Please contact the carrier to inquire about delivery preferences and/or changes.

Cancellations

All orders are final and cannot be cancelled.

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MOTHER'S DAY GIFTS 30% OFF + JUMBOS STARTING AT $24.99 : Valid 4/22/22 - 4/27/22. Cannot be combined with any other offer. Excludes gift sets, bundles, duos, sample sizes, and vitamins. Use code: HMD22 for 30% off.

Get a Free Smooth + Detangle Wide Tooth Comb when you purchase any Gift Set (Bundles and Duos) and an additional Free Full-Sized Gift with Purchase (Free Gifts will automatically be applied at checkout).

Thank God It's Natural (tgin) reserves the right to modify or cancel this promotion at any time without notice.

*** IMPORTANT SHIPPING INFORMATION***

Orders should be placed by Monday 4/25 in order to receive by Mother's Day.

*At Thank God It’s Natural it is our goal to make your ordering process as efficient as possible. We recommend placing your order by April 25, 2022 in order to receive by Mother’s Day. Please note that we are not responsible for any shipping delays that may be experienced by carriers.

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