FAQs

Returns and Exchanges

Due to the current circumstances surrounding COVID-19 we are extending our return periods. All orders (subject to our return policy) can be returned up to 30 days after the date of purchase.

If you are not satisfied with your purchase, you may return any unused item within 14 days of receipt for a refund of the cost of the item (not including postage). No refund will be issued if an item is returned with obvious signs of use. Please email us at customerservice@tginatural.com to start the return process. To ensure there are no issues, we recommend that you get a tracking number for your shipment with delivery confirmation and email it to us to expedite the refund process.

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