We expect your package to be shipped out within 3-5 business days of placing your order, during our non- promotional periods. You will receive an email notification once your package ships. Please note, during our sales events and during the holiday season your processing time will be an additional 10-14 business days.
You can receive free shipping on all U.S. orders upon spending $50 or more.
There is no standard shipping cost. Shipping is variable and calculated per zip code.
International shipping charges vary depending on the location and size of the order. When you place your order on tginstore.com, if the freight is more then the estimated amount charged at the time of the order, tgin will follow-up with a PayPal request to acquire an additional shipping payment. In order to calculate the shipping rate, you can visit the following URL:
(zip code 60612, each product weighs approx 1lb)
Due to the current circumstances surrounding COVID-19 we are extending our return periods.
All orders (subject to our return policy) can be returned up to 30 days after the date of purchase.
If you are not satisfied with your purchase, you may return any unused item within 14 days of receipt for a refund of the cost of the item (not including postage). No refund will be issued if an item is returned with obvious signs of use.
Please email us at email@example.com to start the return process. To ensure there are no issues, we recommend that you get a tracking number for your shipment with delivery confirmation and email it to us to expedite the refund process.
We are committed to providing our customers with the best possible experience. We’d love you to hear from you. Feel free to reach out with any questions, comments or concerns you may have.
Customer Service: firstname.lastname@example.org