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Returns and Exchanges

At Thank God It’s Natural (tgin), we stand by the quality of our products and our customers’ satisfaction is truly a top priority to us. If for any reason your purchase didn’t work out. Please contact We’d love to hear your feedback and help you find your perfect hair care routine.

You can return eligible items by mail within 30 days of receipt for a refund (not including postage). *Eligible return items include new or unopened items.

  • No refund will be issued for used and opened items.
  • Refunds will be credited to the original payment method, or given as store credit.
  • Items eligible for return with us must have been purchased directly on We are unable to process returns from other retailer partners.
  • We do not offer exchanges.

Please email us at to start the return process. To ensure there are no issues, we recommend that you get a tracking number for your shipment with delivery confirmation and email it to us to expedite the refund process.

Returns for purchases from retail partners 
If you have purchased a tgin product from another retail partner and/or online store, please reach out to that retailer for their returns and exchanges policy.

Contact us

We are committed to providing our customers with the best possible experience. We’d love you to hear from you. Feel free to reach out with any questions, comments or concerns you may have.

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